1. Home
  2. Privacy Policy
Official Policy

Privacy Policy Mahkota 8 – Protecting the Personal Data of Our Malaysian Members

At Mahkota 8, your privacy is not merely a legal obligation — it is a moral responsibility we take seriously every day. This document clearly and transparently explains how we collect, use, store, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.

Updated: 1 January 2026 Reading time: 7–9 minutes
Data Protection Summary
256-bit SSL Encryption protects all data in transit
PDPA 2010 Compliant – fully compliant with Malaysian law
No data sold to any third party
Right to Erasure – request data deletion at any time
Cookie controls – choose what you wish to share
Contact: support@mahkota8.im for all privacy enquiries
Our Data Protection Commitment

Six core principles governing how Mahkota 8 handles your personal data

Minimal Collection
We only collect data that is strictly necessary for your account operations and security. No excessive data is collected – the "minimum necessary" principle is at the core of mahkota 8's privacy policy.
Minimal Data
Full Confidentiality
Your personal data is never sold, rented, or shared with advertisers or unrelated third parties. Only authorised mahkota 8 staff with a legitimate need may access your information.
Not Sold
Bank-Grade Security
mahkota 8 servers are protected with AES-256 encryption at rest and 256-bit SSL/TLS during data transmission. These security standards are equivalent to those used by leading banking institutions in Malaysia.
256-bit SSL
Full Control in Your Hands
As a mahkota 8 member, you have the full right to access, correct, transfer, or request the deletion of your personal data at any time. Requests will be processed within 14 working days.
PDPA Rights
Local Malaysian Storage
Malaysian members' personal data is stored on servers located in zones that comply with Malaysian data protection standards. Cross-border data transfers are only carried out with equivalent or higher levels of protection in place.
Secure Storage
Immediate Breach Notification
In the event of any data breach that may affect your personal information, Mahkota 8 is committed to notifying you within 72 hours in accordance with the latest Malaysian PDPA guidelines.
72-Hour Notification
Content
Terms & Conditions Responsible Gaming
1
Definitions & Scope of This Privacy Policy
Who is covered under this policy

This Privacy Policy is published by Mahkota 8 and applies to all individuals who access, register for, or use any service offered through the mahkota 8 platform, including the official website, mobile app, and related communication channels.

In this document, "personal data" refers to any information that can be used to identify an individual, directly or indirectly — including name, phone number, email address, payment details, and transaction history. "We" or "Mahkota 8" refers to the platform and the staff responsible for it.

This policy sets out mahkota 8's privacy practices in full and should be read together with Terms & Conditions us. By using the Mahkota 8 platform, you agree to the collection and use of information as described in this Privacy Policy.

This policy is formulated in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. You have legally protected rights regarding your personal data in Malaysia.
2
Personal Data We Collect
The types of information collected and how they are collected

Mahkota 8 collects your personal data through several means – directly from you during registration and use of the platform, and automatically through technologies such as cookies and server logs. Below is a summary of the data collected:

Data Category Sample Information Collection Method Primary Purpose
Personal Identity Full name, MyKad number, date of birth Account registration / KYC Identity verification
Contact Information Malaysian phone number, email address Account registration Communications & OTP
Financial Data Deposit method (TnG / DuitNow / GrabPay / FPX), transaction history Deposit/withdrawal process Payment processing
Technical Data IP address, device type, web browser, operating system Automatic – server logs Security & Analytics
Usage Data Game history, bets placed, session duration, favourite games Automatic – during gameplay Platform improvements
Cookies & Trackers Language preference, login status, display settings Web browser cookies User Experience

We not collect credit card numbers or full banking details directly – all transactions are processed through payment gateways that hold their own security certifications.

3
Purpose of Data Collection & Use
Why we need your data and how it is used

Mahkota 8 uses your personal data only for lawful and transparent purposes. Your data is used to:

  • Account Operations: Creating, managing, and maintaining your Mahkota 8 account, including login, profile settings, and activity history.
  • Transaction Processing: Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u and CIMB Clicks, as well as your withdrawal requests.
  • Security Verification (KYC): Verifying your identity and age to ensure the platform remains fraud-free and compliant with legal requirements.
  • Service Communications: Sending important notifications relating to your account, transactions, security updates, and policy changes.
  • Marketing (with consent): Sending promotions, special bonuses, and the latest mahkota 8 news to members who have given explicit consent to receive marketing communications.
  • Platform Improvement: Analysing aggregated usage patterns (without identifying individuals) to improve the gaming experience on mahkota 8.
  • Legal Compliance: Complying with court orders, law enforcement requests, or valid Malaysian legal requirements.
We do not use your data to make automated decisions that could materially affect your rights or interests without human oversight.
4
How Mahkota 8 Protects Your Data
A security layer that safeguards your information

Mahkota 8 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. Below are the layers of protection we have in place:

Data-in-Transit Encryption (SSL/TLS)
Protecting data transmitted between your device and mahkota 8 servers
SSL
Stored Data Encryption (AES-256)
All personal data is encrypted on our servers using AES-256 standards
AES
Tiered Access Controls
Only authorised staff may access member data based on operational need
95%
24/7 Threat Monitoring
An active intrusion detection system monitors for suspicious activity around the clock
24/7
Regular Data Backups
Data is automatically backed up to secure locations to prevent data loss
Auto
While Mahkota 8 takes all reasonable security measures, no online system can guarantee 100% absolute security. You also play a role in protecting your account — never share your password and always log out on shared devices.
5
Data Sharing with Third Parties
When and with whom your data may be shared

mahkota 8 does not sell, rent, or trade your personal data to any third party. However, there are limited situations where we may need to share your information with trusted parties:

  • Payment Processors: Transaction details are shared with approved payment gateways (such as TnG eWallet, DuitNow, GrabPay, and FPX providers) to facilitate deposits and withdrawals. These processors are bound by strict confidentiality agreements.
  • Technology Service Provider: Companies providing our server infrastructure, platform analytics, and cybersecurity services may have limited access to technical data in order to carry out their responsibilities.
  • Game Provider: Minimal required data (such as anonymised player IDs) is shared with game providers such as Pragmatic Play, Evolution Gaming, and PG Soft to enable gameplay to function.
  • Malaysian Authorities: We may be required to disclose information to law enforcement or regulatory authorities in Malaysia where mandated by law or a valid court order.

All third parties who receive mahkota 8 member data are required to sign a Data Processing Agreement (DPA) obligating them to protect your data to a standard no less than that of Malaysia's PDPA.

6
Your Rights Under the Malaysian PDPA
What you can do with your personal data

As a data subject under Personal Data Protection Act 2010 (PDPA) Malaysia, you have the following rights, which you may exercise at any time by contacting us:

Right of Access
Request a copy of all personal data Mahkota 8 holds about you.
Right to Rectification
Request correction of any inaccurate or outdated data in our records.
Right to Erasure
Request the deletion of your personal data (subject to legal requirements).
Right to Restrict Processing
Request that we restrict how your data is processed in certain circumstances.
Data Portability Right
Receive a copy of your data in a machine-readable format (JSON/CSV).
Marketing Opt-Out
Opt out of marketing communications at any time, with no conditions.
To exercise any of the rights listed above, please submit a written request to support@mahkota8.im with the subject line "PDPA Request". We will process your request within 14 working days.
7
Cookie & Tracking Technology Policy
How we use cookies on the mahkota 8 platform

The mahkota 8 platform uses cookies and similar tracking technologies to enhance the user experience and platform security. Cookies are small data files stored on your device when you access our website.

Types of cookies used on mahkota 8:

  • Essential Cookies: Required for core platform functions such as maintaining login status and session security. These cookies cannot be disabled as they are critical to platform operation.
  • Performance Cookies: Collects anonymous information about how you use the mahkota 8 platform to help us improve the user experience. No personal information is collected by these cookies.
  • Functional Cookies: Saving your preferences such as language, region, and display settings so you don't have to reconfigure them every time you log in.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the mahkota 8 platform. For more information on managing cookies, refer to your web browser's help section.

8
Data Retention & Deletion
How long Mahkota 8 retains your data

Mahkota 8 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Malaysian law. The following are general data retention guidelines:

  • Active Account Data: Retained for as long as your account remains active on mahkota 8.
  • Transaction History: Retained for 7 years as required under Malaysian company law and tax requirements.
  • Security Logs: Retained for 2 years for investigative purposes in the event of a security incident.
  • Marketing Data: Retained until you withdraw consent or request deletion.
  • After Account Closure: Data retained for legal compliance purposes is kept for the period prescribed by law. All remaining personal data is deleted or anonymised within 90 days of account closure.
9
Protection of Children's Data
Our policy regarding underage users

The mahkota 8 platform is intended for individuals who are 18 years of age and above only. We do not knowingly collect personal data from children or individuals under the age of 18.

Should we discover that personal data of a minor has been collected inadvertently, we will take immediate action to:

  • Suspending the relevant account immediately.
  • Deleting all data relating to that individual from our systems.
  • Investigating how age policy violations occur and implementing preventive measures.
If you have reason to believe that a person under the age of 18 has registered for or is using the Mahkota 8 platform, please contact us immediately at support@mahkota8.im.
10
Contact Our Data Protection Officer
How to contact us for all privacy-related enquiries

For any enquiries, concerns, or requests relating to this Privacy Policy or your personal data rights, please contact the Mahkota 8 Data Protection Officer through the following channels:

Email
support@mahkota8.im
Reply within < 24 hours
Live Chat
Available on platform
Response < 3 minutes

Please state the subject of your request as "Privacy Enquiry / PDPA" so that it can be routed to the right team. We are committed to responding to all privacy-related enquiries within 14 working days of receipt.

If you are dissatisfied with how mahkota 8 has handled your personal data, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.

This Privacy Policy may be updated from time to time. We will display the latest revision date at the top of this page and notify you by email of any material changes.
Safe & Trusted Platform

Your Data Is Safe with Mahkota 8 — Register with Confidence!

Your privacy and security are our priority. Register now and enjoy a safe gaming experience backed by industry-grade data protection, easy deposits via TnG or DuitNow, and a Welcome Bonus of up to RM 1,500!

Register Now Read Terms & Conditions

PDPA 2010 Protected · 256-bit SSL · No data sold · Full control in your hands

Bahasa Melayu